SoGrow — Deleting your data

Last updated: September 9, 2026

This page explains how to remove the data SoGrow holds about you, including anything obtained through a connected Instagram account. It applies to the SoGrow app (iPhone) and website. Contact for all requests: zenix@zbjagency.com.

Remove your Instagram connection (immediate)

If you connected your Instagram account so the app could show follower counts, either of these removes SoGrow's access:

1. In the app: You → Instagram → Disconnect. The access token Meta issued to SoGrow is deleted at once, and the follower history collected through the connection is removed with it.
2. At Instagram: Settings → Security → Apps and websites, remove SoGrow. Meta invalidates the token; SoGrow discards it and the follower history at the next sync, within 24 hours.

Neither step affects the engine SoGrow operates for you, which does not use the connection.

Delete your SoGrow account and all data

In the app: You → Delete account, type DELETE to confirm. Your login stops working immediately, your Instagram connection (if any) is revoked, your access to other clients' accounts is removed, and the remaining copies of your data are purged within 30 days.

Without the app: email zenix@zbjagency.com with the subject "Delete my SoGrow account" and the Instagram handle you sign in with, from an email address we can match to you, or reply to a message from our team. We confirm the request within 7 days and complete deletion within 30 days. You may also make the request through your usual contact at SoGrow.

What is deleted:

• Your login (username, password hash, display name) and any sessions
• Access requests, change requests and their replies
• The engine figures and sync history stored for accounts you own in SoGrow
• Instagram access tokens and follower data, if not already removed

What may be kept, and why:

• Records the law requires us to retain (for example invoicing under your service arrangement), for the period the law sets
• Server logs, which expire on their own within 30 days
• Aggregate figures that no longer identify you

Deleting your SoGrow data does not, by itself, stop an engagement service you have engaged SoGrow to run; tell us if you want that ended too, and we will stop the engine and remove the account from our provider.

If you asked through Meta

If you submitted a data-deletion request through Facebook or Instagram for the SoGrow app, it reaches us as an instruction to remove your connection; we treat it as step 2 above. To delete your full SoGrow account as well, email us as described. There is no automated confirmation code; our reply to your email is the confirmation.